Agreement Between Buyer and frosted.is
Welcome to frosted.is. The frosted.is website (the “Site”) is operated by frosted.is. Your use of this Site constitutes your agreement to all terms, conditions, and notices contained herein (the “Terms”). Please read these Terms carefully and retain a copy for your reference.
We specialize in providing high-quality luxury down jackets and outerwear inspired by renowned designs, combining warmth, comfort, and timeless style at competitive prices.
Privacy Policy
Your use of frosted.is is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
Electronic Communications
Visiting frosted.is or contacting us via email constitutes electronic communication. You consent to receive communications from us electronically, and you agree that all agreements, notices, and other correspondence sent electronically satisfy any legal requirements for written communication.
Payments Policy
Contact Us First: Before initiating any dispute or chargeback, please contact our customer service team to resolve the issue quickly and directly.
Payment Protection: Please note that some third-party payment protections may not apply to fashion or replica-inspired products. We encourage direct communication with us for the best resolution experience.
Dispute Guidelines: If filing a dispute, describe your order as “fashion outerwear” for proper processing.
Return & Refund Policy
14-Day Satisfaction Guarantee
We accept returns only under the following conditions:
- The product arrives damaged or defective
- You receive an incorrect item
Return Requirements:
- Item must be unworn, unused, and in its original packaging with all tags attached
- Proof of purchase is required
Refund Process:
- Returned items are inspected upon receipt
- Approved refunds are processed to the original payment method within 3–7 business days
- Buyer is responsible for return shipping costs; frosted.is covers exchange shipping
Intellectual Property
You are granted a limited, non-exclusive, non-transferable license to access and use the Site. All content on this Site (including text, graphics, logos, images, and design elements) remains the property of frosted.is or its suppliers. Unauthorized use, reproduction, or modification of the Site’s content is strictly prohibited.
User Conduct
You agree not to:
- Use the Site for unlawful or fraudulent purposes
- Interfere with or damage Site functionality
- Attempt unauthorized access to Site systems or data
- Infringe upon the intellectual property or privacy rights of others
Indemnification
You agree to indemnify and hold harmless frosted.is, its officers, directors, employees, and agents from any claims, liabilities, or expenses arising from your use of the Site or violation of these Terms.
Liability Disclaimer
frosted.is provides the Site and its content “as is” without any warranties of any kind, express or implied. To the fullest extent permitted by law, we disclaim all liability for:
- Errors or inaccuracies in Site content
- Uninterrupted or error-free Site operation
- Damages resulting from your use or inability to use the Site
Your sole remedy for dissatisfaction with the Site or its content is to discontinue use.
Changes to Terms
frosted.is reserves the right to update or modify these Terms at any time without prior notice. Continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact our customer service team through the official contact page on frosted.is.
